Frequently Asked Questions

Got questions? Our FAQs cover everything from where to 
find us and what areas we service, to warranties, quotes, and why a genuine security door makes all the difference.

We have the range of Zephyr Screens, Australian Standard Amplimesh Security Doors plus we have a range of Barrier and Flydoors. We also install Security Screens and Flyscreens to suit most windows in both modern and older style homes.

A Retractable Screen is the solution for doorways and windows that often don’t have a flyscreen solution. They are the perfect product for French Door and BiFold door sets, that  really can’t be screened otherwise. They are also great for sliding doors where you don’t want to see a flyscreen door every day of the year as they almost disappear when not in use. Retractable are a great solution for servery windows.

You can call us on 1300 ZEPHYR or fill out the GET A QUOTE on the website and we can be in touch to arrange an on site measure and quotation.

Our showroom is at 68B Yellowbox Drive, Craigieburn. Opening hours are 9.00am to 4.00pm Monday to Friday. Please give us a call before dropping in, as we are often on site doing quotations and installations.

We are based in Craigieburn and we travel to most of the west, north and eastern suburbs of Melbourne most days but we are happy to travel to most of the greater Melbourne area. 

A genuine security door has been tested to pass the strict Australian Standards AS50391 and AS5039.3. The door will have a compliance sticker indicating that it meets the Australian Standards and will almost always have a triple lock fitted, securing the door at the top, middle, and bottom.


The term ‘security door’ is often incorrectly used by many companies to describe the style of door that is typically just a step up from a traditional flyscreen door. This is misleading, as they are usually just barrier screen doors and will not offer the same level of protection as a genuine security door.

A barrier screen door can sometimes resemble a security door, but it will not display the Australian Standards compliance sticker, as it does not meet the Australian standards. It is suitable for keeping flies out and for airflow, but they are not the same physical construction or materials as a genuine security door.

Zephyr Retractables products come with a warranty that includes the fabrication and installation of your products, covering the structural integrity of the products. This is a non-transferable warranty and covers the original purchaser in a residential installation of the product while living in the home.

The warranty is subject to the Terms and Conditions and does not cover misuse of the product, storm damage, or accidental damage caused by removal or pets. It is contingent upon proper care and maintenance, as outlined in our Care Guide.

We provide a limited warranty for Commercial and Rental property installations.

Yes, we manufacture screens for the BAL zones ( Bushfire Attack Levels) and have completed numerous residential, public, educational and commercial properties within the Bushfire Prone Area.


In Victoria, a BAL (Bushfire Attack Level) rating is a classification system for a property’s bushfire risk that determines specific construction requirements for new buildings, ranging from BAL-Low (minimal risk) to the extreme BAL-FZ (Flame Zone).
The BAL system is a scale of increasing risk, measured in kilowatts per square metre (kW/m²):

  • BAL-Low: Insufficient risk to justify specific construction requirements.
  • BAL-12.5: Risk of ember attack.
  • BAL-19: Increasing levels of ember attack and some heat flux.
  • BAL-29: Moderate risk from embers, burning debris, and increased radiant heat.
  • BAL-40: High risk of ember attack, debris, and significant radiant heat, with a chance of flame exposure.
  • BAL-FZ (Flame Zone): The highest risk level, involving direct flame exposure, high radiant heat, and ember attack.

Link:
https://amplimesh.com.au/bushfire/
Download PDF: A Guide to Bushfire Attack Levels (BAL) & Bushfire-Rated Screens – NSSA